Return Policy We are a forty year old family owned retail store. We take very good care of our customers. Any unworn item in its original packaging from bootamerica.com or our Bootamerica Ebay store may be returned for a refund within 30 days of the date you receive it. Call us at 856-454-2668 if you have any questions. If you need a size exchange or a refund just put a note in the box and we will follow your instructions. We are located in New Jersey and are open 7 days a week. We ship worldwide, although we will not ship outside of the United States without first confirming the charges with you. The Return Address is: BootAmerica.com Willow Plaza 4991 Rt.42 Store #3 Turnersville, NJ 08012 856-401-2668 You can always contact a boot specialist toll free to help you find the boot that is right for you.